Shipping policy
📦 Shipping Policy
At ActiveJoy Home, we do our best to ensure every order arrives quickly, safely, and directly to your door.
Processing Time
All orders are processed within 24–48 hours, Monday through Friday.
Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
Shipping Times (United States)
Orders are shipped from our U.S. fulfillment center in California.
Estimated delivery times:
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West Coast: 1–2 business days
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Central U.S.: 2–4 business days
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East Coast: 3–5 business days
Most orders arrive within 2–4 business days.
Please note that delivery times are estimates and may vary during holidays or peak seasons*
Shipping Times (Worldwide)
Because we are based in the US, the estimated delivery times depend on the country
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Most countries: 6–12 business days
Delivery times may vary depending on local customs, postal services, and peak seasons.
Shipping Costs
We offer FREE SHIPPING on all our orders (because, what's better than not paying something).
Order Tracking
Once your order has shipped, you will receive an email containing your tracking details.
If you experience any issues with tracking or delivery, please contact us at support@activejoyhome.com and our team will assist you promptl
Delays and Exceptions
We always strive for a fast and reliable delivery experience.
However, unforeseen factors such as customs inspections, carrier capacity, or weather conditions may occasionally cause minor delays.
We appreciate your patience and understanding in those rare cases.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the item.
Our team will review the issue promptly and arrange a replacement or refund as per our Refund Policy.
Contact Us
For any shipping-related questions, please reach us at:
📧 support@activejoyhome.com