Privacy policy

Privacy Policy – ActiveJoy Home

Last updated: October 15, 2025

1. Overview

ActiveJoy Home (“we”, “us”, “our”) operates this website and online store to provide you with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and protect your personal information when you visit, make a purchase, or otherwise interact with www.activejoyhome.com.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the collection and use of your information as described here.

2. Personal Information We Collect

When we use the term “personal information”, we mean any information that identifies, relates to, or can reasonably be linked to you. Personal information does not include anonymized or aggregated data.

We may collect the following categories of personal information depending on your interaction with our Services:

  • Contact details: name, billing and shipping address, phone number, and email address

  • Financial information: payment details, transaction history, and billing data

  • Account information: login credentials, preferences, and saved items

  • Order details: items purchased, returned, or exchanged

  • Device and usage data: IP address, browser type, operating system, and browsing behavior

  • Communications: information you share when contacting customer support or filling out forms

We may also automatically collect certain data using cookies or similar technologies (see Section 8).

3. How We Collect Information

We obtain personal information from:

  • Information you provide directly (checkout, contact forms, email subscriptions, etc.)

  • Automatic tracking technologies through Shopify and analytics tools

  • Service providers and partners assisting with payment, shipping, or marketing

  • Cookies, web beacons, and tracking pixels

4. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill and manage your orders, process payments, and arrange delivery

  • To communicate with you about your purchases, returns, or inquiries

  • To personalize your experience and recommend relevant products

  • To send marketing communications, if you opt in (you can unsubscribe at any time)

  • To improve our website, products, and services through analytics and feedback

  • To comply with legal obligations or respond to lawful requests

  • To prevent fraud and protect our customers

We do not sell or rent your personal information.

5. How We Share Information

We may share your personal information only when necessary to provide our Services, including with:

  • Shopify, our e-commerce platform, which hosts our store and processes your payments.

  • Third-party service providers, such as logistics partners, payment gateways (e.g. PayPal, Shopify Payments), email service providers, and analytics tools.

  • Business partners for marketing or promotional activities, only with your prior consent.

  • Authorities or legal entities, if required by law or to protect our rights.

All third parties are obligated to handle your data securely and in compliance with applicable privacy laws.

6. Shopify Hosting and Data Processing

Our store is hosted on Shopify Inc., which provides us with the online platform that enables us to sell our products and services to you. Your data is stored securely through Shopify’s data storage, databases, and general Shopify application, protected by firewalls and encryption.

If you make a purchase through a direct payment gateway, your credit card data is encrypted via PCI-DSS (Payment Card Industry Data Security Standard).
Your payment data is stored only as long as necessary to complete your transaction. For more information, see Shopify’s Privacy Policy.

7. Consent and Your Rights

By providing your information to complete a transaction, you consent to our collecting and using it for that specific purpose.
If we request your information for marketing, we will ask for your explicit consent.

You have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to its processing

  • Withdraw consent to receive marketing communications

  • Request data portability

To exercise these rights, contact support@activejoyhome.com.
We may require verification of identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart and preferences

  • Analyze site traffic and user behavior

  • Improve our site and personalize your experience

  • Support advertising and retargeting (where permitted)

You can manage or disable cookies in your browser settings. Disabling them may affect certain site features.
For more details about cookies used by Shopify, visit Shopify’s Cookie Policy.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

10. Security

We take reasonable precautions and follow industry best practices to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
All transactions are encrypted using SSL (Secure Socket Layer) technology.
While no online system is 100% secure, we continually improve our security standards.

11. Children’s Data

Our Services are not intended for individuals under the age of 16.
We do not knowingly collect data from minors.
If you believe your child has provided us personal information, contact us to request deletion.

12. International Data Transfers

Your information may be transferred to and processed outside your country of residence, including in the United States, where our servers and service providers are located.
We ensure that such transfers comply with applicable privacy laws and include appropriate safeguards, such as the Standard Contractual Clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with the “Last updated” date at the top.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, contact us at:

ActiveJoy 
📍 Miami, FL, 33139, USA
📧 support@activejoyhome.com
🌐 www.activejoyhome.com